FAQ's
What does "Organic" mean?
Organic refers to the way agricultural products are grown and processed. It includes a system of production, processing, distribution and sales that assures consumers that the products maintain the organic integrity that begins on the farm.
Only products with at least 70% organic ingredients are able to make "organic" claims and boast the USDA Organic seal. The categories created by the USDA distinguish between the percentage of organic ingredients in food products in the following manner:
What does All Natural mean?
This refers to what is in the food and products. All Natural foods and products contain no fake additives or preservatives, and no artificial colors or flavors.
How are the shipping charges calculated?
We only charge the exact UPS shipping charge we pay for each package shipped. We do not calculate rates by zones, but rather by the exact destination address via zip code so the lowest possible shipping price is charged to you the customer.
What forms of payment do you accept and are they secure?
We accept Visa, Mastercard, Google Checkout, and Pay Pal. All orders are encrypted and secure.
We can only accept U.S. Dollars and your address must be a confirmed address.
How do you handle backorders?
If an item is out of stock, we will contact you via email and provide you with a timeframe for product delivery. Back-ordered items generally arrive in our warehouse within 2 to 5 days.
What do I do if I need to cancel my order?
Orders may be cancelled by contacting us through the Contact Us page. Please indicate "Cancel Order" in the subject line. Once the order has been shipped, we will not be able to cancel the order.
Why does my order arrive in several shipments?
Since we work direct with many of the manufactures we sell lines for, when your order is placed it will either ship from our warehouse, or from the manufacturers warehouse direct. If your order does not arrive in full, no worries as the rest of your items are in transit and generally will arrive within days of each other. The delay in delivery comes from the different locations of manufacturer’s warehouses, but rest assured all items will arrive in a timely manner of each other.
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